At Olkiresa Store, we are dedicated to providing quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a straightforward refund policy to ensure your satisfaction.

Returns:

  • Eligibility for Return: You have 30 days from the date of delivery to request a return. To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact.
  • Non-Returnable Items: Gift cards, final sale items, and custom-made products are not eligible for returns.

Refunds:

  • Refund Process: Once your returned item is received and inspected, we will notify you via email. If your return is approved, we will process your refund, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In certain cases, partial refunds may be granted for items that are not in their original condition or are damaged for reasons not due to our error.

Exchanges:

If you need to exchange an item for a different size or color, please contact us at [email protected] within 30 days of receiving your order. We will guide you through the exchange process, subject to availability.

Return Shipping:

  • Customers are responsible for paying return shipping costs unless the return is due to a defective or incorrect item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or Missing Refunds:

If you haven’t received your refund after 10 business days:

  1. First, check your bank account or credit card statement.
  2. Contact your bank or credit card company as processing times can vary.
  3. If you’ve done this and still have not received your refund, please contact us at [email protected].

Contact Us:

If you have any questions or concerns about our Refund Policy, please don’t hesitate to contact us:

  • Email: [email protected]
  • Vietnam Address: 9 Tran Huy Lieu, Nang Tinh, Nam Dinh 07000, Vietnam
  • United States Address: 11281 Fern Cir, Armona, CA 93202, United States

Thank you for shopping with Olkiresa Store. We appreciate your business and are here to ensure your complete satisfaction with every purchase.