At Olkiresa Store, we want to ensure that you are completely satisfied with your purchase. If for any reason you need to return an item, please review our return policy below.

Eligibility for Return:

  • You have 30 days from the date of delivery to request a return.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
  • Non-returnable items: Custom-made products, gift cards, and items marked as final sale are not eligible for return.

Return Process:

  1. Contact us at [email protected] with your order details and reason for return.
  2. Once your return request is approved, you will receive instructions on where to send your item.

Return Addresses:

  • Vietnam Address: 9 Tran Huy Lieu, Nang Tinh, Nam Dinh 07000, Vietnam
  • United States Address: 11281 Fern Cir, Armona, CA 93202, United States

Please send your returned item to the location closest to your shipping address to minimize return times.

Return Shipping Fees:

  • Customer Responsibility: Customers are responsible for the cost of return shipping. This fee is non-refundable and will not be included in your refund.
  • For your protection, we recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.

Refunds:

  • Once we receive and inspect your returned item, we will notify you via email. If your return is approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 7-10 business days.
  • Please note that the original shipping cost is non-refundable.

Exchanges:

If you need to exchange your item for a different size or color, please contact us at [email protected]. Exchanges are subject to availability, and you are responsible for the shipping costs of returning the original item and sending the new item.

Contact Us:

If you have any questions about our Returns Policy or need assistance with a return, please contact us at:

  • Email: [email protected]
  • Vietnam Address: 9 Tran Huy Lieu, Nang Tinh, Nam Dinh 07000, Vietnam
  • United States Address: 11281 Fern Cir, Armona, CA 93202, United States

Thank you for shopping with Olkiresa Store. We value your satisfaction and are here to assist with any return-related concerns!